In the event that you are not completely satisfied with your purchase, you can easily return it! Your item is guaranteed to be non-DOA (not Dead On Arrival). If this happens, BYR will provide a return shipping label free of charge if the following requirements are met.
1. BYR Universal, LLC will provide repair or exchange service for the unit (excluding accessories) for 12 months from the confirmed date of possession. This agreement does not cover damage incurred as a result of an accident or misuse. Accessories, such as external probes, are covered for 30 days.
2. You are responsible for properly packaging the item. Once the we receive the item back and determine that it is not as described, and / or not damaged during return shipping, you can receive a full refund.
Our goal is to ensure that you will receive your purchase on time and in one piece. We usually ship within 7 business days from the moment of purchase (excluding holidays) All of our items are professionally packed and fully ensured. We ship via USPS, FedEx, UPS, and DHL. Tracking number is provided as soon as the sipping label is created. If you believe that your item arrived damaged due to shipping (ex. Box is visibly damaged) please contact us immediately.